Customer Services

W.H. Bowker have been operating since 1919. The Company has 11 distribution centres located throughout the UK, operating UK & International transport activities. The warehousing portfolio comprises of over 1,500,000 ft2 of storage facilities which specialise within regulated industries (Food, Chemical and Pharmaceutical).

As a family run business and our values are based on delivering excellent service and the well-being of our staff is our number one priority. We were recently voted as a Top 30 UK Logistics Provider by the chartered institute of logistics & transport.

Due to our continued growth, the opportunity has arisen for an experienced professional, based at our Head Office in Preston, to join our team.

Job specification:

•Rotating shift patterns, 07:00-15:30, 08:00-16:30 and 09:00-17:30

•Working mainly on our in-house Traffic Management System and our Network Partners Systems following through deliveries to their end destination

•Checking deliveries are running on time and informing the customer of any issues

•Dealing with a high volume of customer queries via phone and email

•Liaising internally with our Traffic Department regarding any changes or updates to the system (e.g. pallet quantities or date changes)

•Checking out Network Partners Systems to ensure all pallets are out for delivery and informing the customer of any issues

•Arranging re-routes if necessary (e.g. if a pallet has been mislabelled)

•Dealing with the unallocated freight sheet from the warehouse. This is a list compiled by the warehouse mid-morning each day which details the job number of any pallets on the warehouse floor which have not gone out but show today’s delivery date.

Skills/Attributes Required:

•Very strongly customer focused

•High level of attention to detail

•Someone who will roll their sleeves up and take ownership of a problem and look for solutions

•Someone who will go above and beyond for the benefit of their customer

•Dealing with customer problems and providing delivery updates

•A strong team player

As you will be working with a highly successful company, the position offers:

•Competitive salary

•20 days paid holiday, rising to 25 after 5 years’ service

•Company pension scheme

•Life Insurance Scheme

•Incentives and rewards

•Staff social events

Interested? Send your CV to c.robertson@bowkergroup.co.uk or apply below: